Pay-per-Creative Plan Terms and Conditions

1. Scope of these Terms

These Terms apply to Pay-per-Creative orders placed with Nordic Creatives.

A Pay-per-Creative order means a fixed-price content production order where you select specific content services, quantities, and any add-ons at checkout, such as UGC ads, static ads, hooks, scripts, language versions, edits, iterations, testimonials, shorts, or similar deliverables.

These Terms do not apply to Unlimited subscriptions, Organic Content packages, custom enterprise agreements, or other separately negotiated services, unless expressly stated.

By completing checkout, you agree to purchase the selected Pay-per-Creative package on these Terms.

2. Business-only

Nordic Creatives provides services to businesses only.

By placing an order, you confirm that:

1. you are acting in a professional or commercial capacity;
2. you are authorised to place the order on behalf of the business;
3. the business agrees to pay all fees related to the order;
4. the order is not placed as a consumer purchase.

Consumer cancellation rights do not apply.

You are responsible for ensuring that your purchase, use of the services, and use of any delivered content comply with all laws, regulations, platform policies, advertising rules, and industry-specific requirements that apply to your business and target markets.

3. Checkout package summary

Your selected package is shown in the checkout summary before you place your order.

The checkout summary forms part of your order and may include the selected content services, quantities, add-ons, prices, discounts, total price, payment method, and any billing or renewal frequency.

If you believe the checkout summary is incorrect, you must correct it before completing the order.

4. Order acceptance and right to reject or cancel

An order becomes binding when you complete checkout, accept these Terms, and click “Complete order” or any equivalent order confirmation button.

Nordic Creatives may reject, cancel, or refund any order where we reasonably consider the order unsuitable, outside scope, commercially impractical, legally risky, reputationally risky, incomplete, misleading, or otherwise not appropriate for Nordic Creatives.

If Nordic Creatives rejects or cancels an order before meaningful work has started, we will refund amounts already paid for that rejected or cancelled order.

If Nordic Creatives cancels an order after meaningful work has started for reasons not caused by your breach of these Terms, Nordic Creatives will refund the part of the order relating to deliverables that have not yet been completed or delivered. Any deliverables that have already been completed or delivered will remain payable.

If an order is cancelled because of your breach of these Terms or because you prevent Nordic Creatives from completing the order, the order may remain non-refundable in accordance with these Terms.

5. Pricing, VAT, and payment

Prices are shown in the checkout summary.

Unless expressly stated otherwise, all prices are exclusive of VAT, taxes, duties, customs, withholding taxes, payment processing fees, shipping, product costs, third-party costs, and similar charges.

Payment methods may include card payment or invoice.

If you choose card payment, the relevant amount may be charged when you complete checkout.

If you choose invoice payment, the invoice will be issued when you complete checkout. Unless a different payment term is stated at checkout or on the invoice, the invoice is due 30 days from the invoice date.

Your obligation to pay begins when the order is completed at checkout.

Payment is not conditional on publication, campaign launch, platform performance, ad approval, ad performance, sales, revenue, or your internal approval processes.

Nordic Creatives may pause work, withhold delivery, suspend services, or suspend/revoke usage rights to unpaid content if payment is overdue.

6. Recurring Pay-per-Creative packages

Some Pay-per-Creative packages may renew automatically at the billing frequency shown in the checkout summary.

Your selected package will automatically renew at the stated frequency until cancelled in accordance with these Terms.

Each renewal is treated as a new Pay-per-Creative order for the selected package.

If you pay by card, you authorise Nordic Creatives or its payment provider to store and charge your payment method at the start of each renewal period.

If you pay by invoice, a new invoice may be issued automatically for each renewal period.

You may cancel a recurring Pay-per-Creative package before the next renewal period. Cancellation prevents future renewals only.

Cancellation does not entitle you to a refund for the current order or any current renewal period.

Nordic Creatives may change pricing for future renewal periods by giving notice before the change takes effect.

7. Cancellation and non-refundable orders

Unless otherwise stated in the checkout summary or agreed in writing, Pay-per-Creative orders are generally non-refundable once meaningful work has started.

Meaningful work includes, but is not limited to internal planning, briefing, project setup, creator sourcing, creator booking, scripting, production coordination, reviewing client materials, or otherwise allocating time, resources or capacity to the order. This applies because Nordic Creatives may begin work shortly after checkout.

If you wish to cancel an order, you must notify Nordic Creatives in writing.

If cancellation is requested before meaningful work has started, Nordic Creatives will refund any amounts already paid for that order or waive the payment obligation if payment has not yet been made.

If you cancel after meaningful work has started, this does not remove your obligation to pay the full order value, unless otherwise stated in the checkout summary or agreed in writing.

If your package renews automatically, cancellation prevents future renewals only and must be made before the next renewal date.

If you fail to provide required information, products, approvals, access, or feedback, this does not entitle you to a refund.

8. Late payment

If payment is not received by the due date, Nordic Creatives may charge interest, costs, and fees in accordance with the Danish Interest Act and applicable law.

In case of late payment, Nordic Creatives may, in relation to the overdue amount and any related unpaid order or deliverables:

1. pause ongoing work or further delivery until payment is received or otherwise agreed;
2. withhold unpaid deliverables;
3. suspend access to unpaid files, platforms, or production systems;
4. suspend or revoke usage rights to content that has not been paid for;
5. require you to stop using, remove, pause, or take down unpaid content until payment is received;
6. charge any saved payment method where authorised for the unpaid amount;
7. cancel future renewals.

Pausing, stopping, or withholding work or delivery due to late payment does not remove your obligation to pay amounts already due or amounts that are non-refundable under these Terms.

These remedies do not affect your right to use content that has already been fully paid for, unless your use of that content otherwise breaches these Terms.

If you believe an invoice is incorrect, you must notify Nordic Creatives in writing before the due date and explain the issue in reasonable detail. You must still pay any undisputed amounts on time.

9. Included services and deliverables

Nordic Creatives will provide the content services and deliverables selected in the checkout summary.

Nordic Creatives will provide the agreed deliverables in a professional manner, subject to your cooperation, timely input, and these Terms.

Depending on the selected package, deliverables may include UGC videos, static ads, hooks, scripted videos, testimonials, shorts, language versions, edited variations, creative iterations, or similar content assets.

Unless expressly included in the checkout summary or agreed in writing, the order does not include paid media management, ad account management, campaign setup, legal review, product claim verification, influencer posting, whitelisting, Spark Ads authorisation, creator handle/profile usage, creator exclusivity, professional film production, advanced colour grading, complex post-production, 3D/VFX, special production costs, raw working files, editing project files, or services not expressly included in the selected package.

10. Creator sourcing and approval

Nordic Creatives may source and suggest creators for your order.

Where the production process includes client approval of creators, you must provide approval or rejection within a reasonable time.

Delays in creator approval may affect timelines.

If you do not respond within a reasonable time, Nordic Creatives may pause production.

Because creators are independent third parties, Nordic Creatives does not guarantee creator availability, performance, timelines, continuity, or willingness to participate in requests beyond the agreed scope. If a creator becomes unavailable or cannot continue, Nordic Creatives will use reasonable efforts to find a suitable alternative solution.

Unless expressly agreed, a creator is not exclusive to you, your brand, or your industry.

11. Creator fees

Creator fees required to produce the selected deliverables are included in the price for Pay-per-Creative packages, unless otherwise stated.

Additional fees may apply if you request or approve creators or production requirements that go beyond what Nordic Creatives considers reasonably included in the selected package. This may include influencers, premium creators, specialist creators, client-requested creators, creator exclusivity, whitelisting, Spark Ads, paid media usage, creator handle usage, paid posting from a creator’s own account, extended usage rights, or unusual or complex production requirements.

If you provide or pay a creator directly, Nordic Creatives may agree to adjusted pricing, but this must be agreed in writing.

Where additional creator fees apply, Nordic Creatives may charge your saved payment method where authorised or issue a separate invoice. Unless otherwise stated, invoices for additional creator fees are due within 30 days.

Additional creator fees are non-refundable once the creator is booked.

A creator is considered booked when Nordic Creatives has confirmed the creator for a project, communicated approval or go-ahead to the creator, reserved the creator’s time, shared a production brief or project description with the creator after approval, requested the creator to begin work, or otherwise committed to paying the creator. This applies whether or not filming has started and whether or not the creator has received products.

12. Product samples and shipping

You are responsible for providing all products, samples, accessories, parts, instructions, packaging, and product information required for production.

You are responsible for all product costs, sample costs, shipping, customs, duties, taxes, import charges, return shipping, insurance, and related expenses.

Products sent to creators are considered gifted and non-returnable unless Nordic Creatives has expressly agreed in writing to coordinate a return.

Where a return is agreed, you remain responsible for all return shipping costs, customs, duties, insurance, risk of loss, damage, creator handling, and any reduction in product condition.

If a product issue prevents or delays production, including missing parts, damage, defects, late delivery, safety concerns, or a material difference between the product and the brief, you remain responsible for any related costs, delays, replacement products, shipping, and creator fees.

Nordic Creatives is not responsible for products lost, damaged, delayed, retained, used, not returned, or mishandled by shipping providers, customs, creators, or third parties.

13. Client responsibilities

You are responsible for providing all information, materials, products, approvals, access, brand guidelines, claims, references, creative direction, and feedback reasonably required for Nordic Creatives to perform the services.

You are responsible for the accuracy and legality of all information you provide, including product information, claims, offers, pricing, testimonials, disclaimers, and market-specific compliance requirements.

Nordic Creatives may rely on information, materials, claims, and instructions provided by you without independently verifying them.

You must ensure that you have all rights, licences, permissions, and consents required for any materials you provide to Nordic Creatives, including logos, brand assets, footage, images, testimonials, music, fonts, customer content, influencer content, creator content, and third-party materials.

You are responsible for reviewing and verifying all delivered content before using, publishing, or running it as ads, including any claims, wording, subtitles, translations, product information, pricing, offers, and disclaimers.

If you use, publish, approve, or run delivered content as ads, you confirm that you have reviewed and accepted the content.

If you fail to provide required information, products, access, approvals, or feedback, timelines may be extended and work may be paused.

14. Production process and timelines

Nordic Creatives will use commercially reasonable efforts to meet agreed timelines, delivery estimates, production estimates, and turnaround times. However, any timelines, delivery dates, production estimates, or turnaround times are estimates only and are not guaranteed deadlines.

Estimated timelines begin once Nordic Creatives has received the information, materials, products, approvals, and other input reasonably required to begin production.

Deliverables may be provided through the delivery platform or method selected by Nordic Creatives or agreed with the client.

15. Review, approvals, revisions, and corrections

Pay-per-Creative orders include reasonable revisions and corrections as described in this section.

A revision means a change required because the delivered content materially does not follow the approved brief, concept, script, direction, or production scope.

A correction means a fix to a technical, editing, formatting, subtitle, export, or similar error.

Nordic Creatives will make reasonable revisions where the delivered content materially does not follow the approved brief, concept, script, direction, or production scope.

Nordic Creatives will make reasonable corrections to errors in the delivered content.

Where a revision requires a creator to film additional or replacement footage, Nordic Creatives will help coordinate this if additional filming can reasonably be arranged.

Revisions and corrections must be based on the original approved brief, concept, script, direction, or production scope and must be requested within the review period.

Revisions and corrections do not include a new concept, new hook, new script, new product claim, new creative direction, new creator, reshoots due to changed preferences, changes to previously approved information, changes caused by incorrect client-provided information, or subjective or excessive creative preferences outside the approved brief or direction.

Additional work outside the scope of revisions and corrections may require additional fees.

16. Approval after delivery

You must provide any specific written revision or correction requests within 10 business days after each delivery or redelivery of deliverables, otherwise the relevant deliverables will be deemed approved.

Once deliverables are approved or deemed approved, Nordic Creatives has no obligation to make further revisions or corrections unless agreed in writing.

If you publish, run as ads, edit, or otherwise use delivered content outside the review process, the relevant deliverables may be considered approved.

17. Changes after approval

If you approve a concept, creator, script, product claim, direction, or other production element and later request changes, those changes may be treated as a new request or additional work.

If approved information later proves inaccurate, any changes, reshoots, creator fees, editing time, or additional production costs are your responsibility.

Nordic Creatives is not responsible for errors resulting from inaccurate, incomplete, outdated, or misleading information provided or approved by you.

18. Client inactivity

If you fail to provide required information, products, approvals, access, feedback, or instructions, Nordic Creatives may pause the order until the required input has been provided.

If the delay continues for more than 30 days without prior agreement, Nordic Creatives will make reasonable efforts to notify you and provide a final deadline to respond.

If you do not respond or provide the required input within the final deadline, Nordic Creatives may close the order or treat the order as completed without refund.

If a longer timeline is needed for product delivery or other practical reasons, this must be communicated to Nordic Creatives as soon as possible.

Client inactivity does not pause recurring billing unless Nordic Creatives expressly agrees in writing.

Unused time, capacity, or production opportunity caused by client inactivity does not roll over.

19. Delivery and file storage

Delivered files will be made available through the delivery platform or method selected by Nordic Creatives or agreed with the client.

You are responsible for downloading and safely storing all delivered files, raw footage where included, final assets, and related materials.

After the collaboration ends, Nordic Creatives may remove, archive, or delete files from delivery platforms and is not responsible for maintaining permanent storage of deliverables, raw footage, or production materials.

20. Usage rights

Unless otherwise stated before production or agreed in writing, you receive a non-exclusive, worldwide, perpetual licence to use, reproduce, publish, display, edit, adapt, crop, translate, localise, create derivative works from, and otherwise use the final approved deliverables and included raw creator footage for the commercial purposes of the brand, products, or services covered by the order, including websites, apps, social media, email marketing, organic content, and digital advertising.

If any specific creator, raw footage, third-party asset, or production element is subject to limitations, Nordic Creatives will inform you before production or as soon as reasonably possible.

Usage rights are conditional on full payment for the relevant order.

If payment for the relevant order is overdue, Nordic Creatives may suspend your right to use the unpaid content until payment is received.

Once payment has been received, usage rights for the paid content continue, subject to these Terms.

The content may not be resold or licensed as a standalone asset unless agreed in writing.

You are responsible for ensuring that you have rights to use any client-provided source materials, footage, or third-party materials incorporated into the final deliverables.

21. Raw footage and working files

Raw creator footage from new creator productions is included by default unless Nordic Creatives informs you of a limitation before production or as soon as reasonably possible.

Raw footage is provided as-is. Nordic Creatives is not obligated to organise, edit, colour grade, caption, clean, structure, rename, or adapt raw footage unless expressly agreed.

For static ads or creatives based on client-provided source materials, raw creator footage may not be applicable.

Working files are not included unless expressly agreed in writing.

Working files include, but are not limited to, editing timelines, design files, project files, templates, source files, internal notes, strategy documents, production systems, scripts not delivered as part of the package, and other internal working materials.

22. Permitted and prohibited use of content

You may edit, crop, subtitle, translate, localise, resize, repurpose, and adapt delivered content for the usage rights granted under these Terms.

You are responsible for all edits, translations, localisations, claims, and uses made after delivery.

You may not use the content unlawfully, misleadingly, outside the agreed rights, or in a way that materially misrepresents or harms the creator, Nordic Creatives, or any third party.

23. Creator-specific rights

Unless expressly agreed in writing, your rights are limited to using the creator’s appearance, voice, and performance as included in the delivered content and within the usage rights granted under these Terms.

You may not use a creator’s name, handle, profile, account, or identity outside the delivered content unless expressly agreed.

Whitelisting, Spark Ads, creator account access, creator handle usage, paid partnership posting, influencer posting, exclusivity, usage through a creator’s own profile, and similar creator-specific rights are not included unless expressly agreed.

Any additional creator-specific rights may be subject to additional fees, creator approval, platform rules, time limits, and separate terms.

24. Portfolio and case studies

Nordic Creatives may use the client’s name, logo, and examples of delivered work that the client has published or used publicly for portfolio, marketing, sales, and case study purposes, unless otherwise agreed in writing or the client requests otherwise.

Nordic Creatives will not knowingly publish unreleased campaign assets publicly before the client has launched or used them, unless approved by the client or used in an anonymised or non-public context.

Confidential information will be handled in accordance with the confidentiality section of these Terms.

25. Compliance, product claims, and platform rules

You are solely responsible for ensuring that your products, services, claims, ads, landing pages, offers, disclaimers, and use of content comply with applicable laws, regulations, platform policies, advertising standards, and industry rules.

Nordic Creatives is not responsible for legal review, claim verification, regulatory approval, platform approval, ad account approval, or campaign compliance unless expressly agreed in writing.

Nordic Creatives may refuse, pause, or request changes to content, claims, instructions, or usage that we reasonably consider unlawful, misleading, non-compliant, or likely to create platform, regulatory, or reputational risk.

26. No paid media or performance guarantee

Nordic Creatives does not manage paid media, ad accounts, campaign setup, media buying, targeting, optimisation, reporting, or platform account issues unless expressly agreed in writing.

Nordic Creatives does not guarantee any specific commercial, marketing, platform, engagement, conversion, sales, revenue, ROAS, CPA, or performance result.

Any creative strategy, hooks, concepts, or recommendations provided by Nordic Creatives are based on professional experience and judgement, but do not guarantee performance.

You are responsible for testing, media buying, campaign setup, compliance review, and performance evaluation unless otherwise agreed.

27. Client materials and third-party rights

You warrant that all materials, claims, footage, music, fonts, logos, testimonials, reviews, customer content, creator content, product information, and other assets you provide to Nordic Creatives are owned by you or properly licensed for the intended use.

You grant Nordic Creatives a licence to use, copy, edit, adapt, and incorporate your materials as needed to provide the services.

You are responsible for any claim, dispute, cost, or liability arising from materials or instructions you provide.

28. Music, stock assets, and third-party licences

Nordic Creatives may use licensed music, stock assets, templates, software, AI-assisted tools, editing tools, and other third-party resources in connection with the services.

Third-party assets may be subject to separate licence terms, usage restrictions, platform restrictions, or territory restrictions.

Unless expressly agreed, you may only use third-party music, stock assets, and licensed materials as incorporated in the delivered content.

You may not extract, reuse, redistribute, resell, or separately exploit third-party assets.

Nordic Creatives is not responsible if you use third-party assets outside the delivered content or outside the rights included with those assets.

29. Third parties and production tools

Nordic Creatives may use third parties, platforms, software, and tools as part of providing the services.

Nordic Creatives remains responsible for managing the services under these Terms, but is not liable for delays, failures, or issues caused by third parties outside Nordic Creatives’ reasonable control.

30. Confidentiality

Each party must keep confidential information received from the other party confidential and may only use it for the purpose of performing or receiving the services.

Confidential information includes non-public business information, strategy, pricing, product launches, campaign information, creative concepts, financial information, customer information, creator information, technical information, and other information that should reasonably be understood as confidential.

Confidentiality does not apply to information that is publicly available, already lawfully known, lawfully received from a third party, or required to be disclosed by law, court order, or authority.

Nordic Creatives may share confidential information with relevant third parties where needed to provide the services, provided they are required to keep the information confidential.

31. Data protection

Nordic Creatives processes personal data in accordance with its Privacy Policy.

You must ensure that any personal data you provide to Nordic Creatives is provided lawfully.

If you receive creator personal data or contact information, including names, addresses, phone numbers, emails, shipping details, or other contact details, you may only use that data for the agreed production, shipping, or collaboration purpose.

You may not retain, reuse, disclose, sell, or contact creators outside the agreed project unless Nordic Creatives and the creator have expressly approved this.

If a separate data processing agreement is required by law or by the nature of the services, the parties will cooperate in good faith to put such an agreement in place.

32. Indemnity

You agree to indemnify and hold Nordic Creatives harmless from any claim, loss, liability, damage, fine, cost, or expense, including reasonable legal costs, arising from or relating to your products, services, materials, claims, instructions, approvals, breach of these Terms, breach of laws or platform policies, use of delivered content outside the agreed rights, edits or adaptations after delivery, failure to obtain required rights or approvals, third-party costs, client-provided source materials, or use of creator personal data outside the agreed purpose.

This indemnity does not apply to the extent a claim is caused by Nordic Creatives’ own breach of these Terms, gross negligence, wilful misconduct, or unlawful conduct.

33. Limitation of liability

Nordic Creatives will perform the services in a professional manner and use reasonable care and skill in producing the agreed deliverables.

To the maximum extent permitted by law, Nordic Creatives is not liable for indirect, incidental, special, consequential, punitive, or similar damages, including lost profits, lost revenue, lost sales, lost savings, lost ad spend, loss of goodwill, loss of data, business interruption, platform issues, ad account issues, rejected ads, or failed campaigns.

For Pay-per-Creative orders, Nordic Creatives’ total liability is limited to the amount paid by you for the affected order.

In no case will Nordic Creatives’ liability exceed the total amount paid for the specific order or service giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law.

34. Suspension and termination

Nordic Creatives may pause an order or collaboration if you fail to pay on time, fail to provide required information, products, access, approvals, or feedback, or otherwise prevent Nordic Creatives from continuing production.

Where reasonably possible, Nordic Creatives will give you notice and an opportunity to resolve the issue before terminating an order.

Nordic Creatives may terminate an order or collaboration if you materially breach these Terms, use delivered content outside the rights granted, misuse creator information, act abusively, unlawfully, or unprofessionally, breach laws or platform policies, or if your conduct, instructions, claims, materials, products, requested usage, or failure to cooperate create legal, regulatory, operational, or reputational risk for Nordic Creatives, creators, or third parties.

Termination under this section does not remove your obligation to pay amounts already due, creator fees, third-party costs, committed costs, or amounts that are non-refundable under these Terms.

Any parts of these Terms that are intended to continue after termination, including payment, usage rights, confidentiality, liability, and indemnity, will continue to apply.

35. Force majeure

Nordic Creatives is not liable for delay or failure to perform caused by events outside its reasonable control, including natural disasters, war, terrorism, strikes, labour disputes, pandemics, illness, government restrictions, supply chain issues, platform outages, internet outages, payment provider issues, shipping delays, customs delays, account access issues, platform restrictions, or failures by third-party providers.

36. Changes to these Terms

Nordic Creatives may update these Terms from time to time.

The version accepted at checkout applies to the relevant order, unless otherwise required by law or agreed in writing.

For recurring Pay-per-Creative packages, updated Terms may apply to future renewal periods if Nordic Creatives gives notice or makes the updated Terms available before the renewal.

37. Entire agreement

These Terms, together with the checkout summary and any written terms expressly agreed by Nordic Creatives, form the entire agreement between you and Nordic Creatives for the relevant order.

Any prior discussions, messages, proposals, estimates, or other communications do not override these Terms or the checkout summary unless expressly agreed in writing by Nordic Creatives.

38. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts will continue to apply.

The invalid, unlawful, or unenforceable part will be replaced or interpreted in a way that comes as close as possible to the original purpose, to the extent permitted by law.

39. Governing law and disputes

These Terms are governed by Danish law, excluding conflict-of-law rules.

Any dispute arising from or relating to these Terms, an order, or the services shall be brought before the competent Danish courts.

40. Contact

Questions about these Terms may be sent to: